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Sarah Drummond

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Full Stack Service Design

Full Stack Service Design

Full Stack Service Design is a model to help people break services down into their parts that make them and understand how all of these…

Apr 19, 2021

Full Stack Service Design

Apr 19, 2021

Plugs on trains: Meeting User needs

Hallelujah. It finally happened! The West Coast train line put plugs onto the backs of all seats!

May 10, 2023

Designing for the user need with image of a plug on back of seat

May 10, 2023

Published in
School of Good Services

Service Frontiers: The robots are coming

Delving into the impact AI will have on service design and some of the ethical challenges

Jan 20, 2023

An organge image showing a hand drawn robot inside a laptop image pushing out black ink from it that makes a number

Jan 20, 2023

Essential skills for service designers

By far the most common question I’ve been asked throughout my career is ‘what makes a good service designer?’

Oct 27, 2022

A purple background with black circles and blobs sitting in horizontal lines

Oct 27, 2022

The future is what you think it is

I’ve always said service design was a visual discipline. When the industry exploded, with the ‘design’ part in it, it was a whole visual…

Sep 21, 2022

A grey background with black and white illustrations showing a woman choosing options, paying for something at a kiosk and upgrading a model over the counter

Sep 21, 2022

Don’t Say Gay

A feature-length documentary uncovering the story of Section 28, a legislation that banned the promotion of homosexuality in the UK

Jun 28, 2022

A blanked out face with another blanked out face inside it, all pink shade

Jun 28, 2022

What is a service?

This is a cross post from School of Good Services, written by Lou Downe

Jun 9, 2022

A blue road sign saying services

Jun 9, 2022

Life updates

Life updates

May 31, 2022

A person sitting in front a bbq, wearing a grey jumper, sunglass and a red hat. In the background is a beach and sea on the horizon.

May 31, 2022

The School of Good Services

I’m joining the School of Good Services!

May 31, 2022

The school of Good Services in text as a GIF, changing colour background from pink to purple to green to yellow

May 31, 2022

Published in
Service Design Advent Calendar

A love letter to invisible designers

A global pandemic was thrust into our news headlines in late 2019. In 2021, we’re at the end of another difficult year where the world…

Dec 22, 2021

A love letter to invisible designers

Dec 22, 2021

Sarah Drummond

Sarah Drummond

Founder @wearesnook @dearestscotland @cycle_hack @mypolice | Service Designer + Boss | GOOD Magazine’s Top 100 influencers 2016|Google Democracy Fellowship 2011

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