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Sarah Drummond
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Full Stack Service Design

Full Stack Service Design

Full Stack Service Design is a model to help people break services down into their parts that make them and understand how all of these…

4 min readApr 19, 2021

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Full Stack Service Design

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Sarah Drummond

Plugs on trains: Meeting User needs

Hallelujah. It finally happened! The West Coast train line put plugs onto the backs of all seats!

4 min readMay 10, 2023

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Designing for the user need with image of a plug on back of seat

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Sarah Drummond
in
School of Good Services

Service Frontiers: The robots are coming

Delving into the impact AI will have on service design and some of the ethical challenges

26 min readJan 20, 2023

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An organge image showing a hand drawn robot inside a laptop image pushing out black ink from it that makes a number

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Sarah Drummond

Essential skills for service designers

By far the most common question I’ve been asked throughout my career is ‘what makes a good service designer?’

5 min readOct 27, 2022

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A purple background with black circles and blobs sitting in horizontal lines

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Sarah Drummond

The future is what you think it is

I’ve always said service design was a visual discipline. When the industry exploded, with the ‘design’ part in it, it was a whole visual…

13 min readSep 21, 2022

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A grey background with black and white illustrations showing a woman choosing options, paying for something at a kiosk and upgrading a model over the counter

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Sarah Drummond

Don’t Say Gay

A feature-length documentary uncovering the story of Section 28, a legislation that banned the promotion of homosexuality in the UK

5 min readJun 28, 2022

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A blanked out face with another blanked out face inside it, all pink shade

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Sarah Drummond

What is a service?

This is a cross post from School of Good Services, written by Lou Downe

8 min readJun 9, 2022

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A blue road sign saying services

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Sarah Drummond

Life updates

Life updates

6 min readMay 31, 2022

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A person sitting in front a bbq, wearing a grey jumper, sunglass and a red hat. In the background is a beach and sea on the horizon.

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Sarah Drummond

The School of Good Services

I’m joining the School of Good Services!

5 min readMay 31, 2022

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The school of Good Services in text as a GIF, changing colour background from pink to purple to green to yellow

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Sarah Drummond
in
Service Design Advent Calendar

A love letter to invisible designers

A global pandemic was thrust into our news headlines in late 2019. In 2021, we’re at the end of another difficult year where the world…

10 min readDec 22, 2021

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A love letter to invisible designers

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Sarah Drummond

Sarah Drummond

Founder @wearesnook @dearestscotland @cycle_hack @mypolice | Service Designer + Boss | GOOD Magazine’s Top 100 influencers 2016|Google Democracy Fellowship 2011

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