A feature-length documentary uncovering the story of Section 28, a legislation that banned the promotion of homosexuality in the UK Remember when I said I was still doing some design things, and doing some other work? That work has landed! Today, my most personal project to date, Don’t Say Gay has landed on Kickstarter Section 28 meant that; The progress being made for LGBTQ+ rights and inclusive education in the…

This is a cross post from School of Good Services, written by Lou Downe When designing a service, there are many questions we need to answer — who are our users? What do they need from us? What could we do to help them achieve their goal? But there is…

Life updates It’s been 9 months since I left my full time job as CEO of Snook. A few weeks after leaving Snook, I went to a conference and I was asked by the organisers what I wanted on my name badge. Truth be told, I didn’t know. And to…

I’m joining the School of Good Services! I’ve written in more detail about what I’m up to this year but one of them is joining Lou Downe in running the School of Good Services which has just launched today! Over the past two years, Lou has trained over 5,000 people…

A global pandemic was thrust into our news headlines in late 2019. In 2021, we’re at the end of another difficult year where the world continues to respond to extraordinary circumstances I was asked to contribute to the Eclectic Service Design Advent Calendar and whilst I could write about tools or approaches I wanted to fly a flag for the invisible design that goes on often unrecognised or below the surface of explicit user experience design.

In late 2018 I started as a board member at Loch Lomond and The Trossachs National Park. Set close to the heart of the central belt (with half of Scotland’s population living within an hour’s drive), Loch Lomond & The Trossachs National Park was the first of Scotland’s two national…

This is an excerpt/mashup from the call I had with our team on Thursday 29th July 2021. And yes, I did cry. — I’m just going to say it out loud, and that will make it real for me. I am moving on from Snook. There, I said it out loud! This, as many of you will recognise, is not a decision I have taken overnight, nor has it been easy for me…

You may have seen that today I announced that I’m moving on from Snook after co-founding it 12 years ago. — This project will never be finished. Striving to create a future where people and the planet can thrive is a mission I will always be dedicated to. And Snook will continue to go on and do more brilliant work. The story is far from over. To end this particular chapter…

Today, Snook launch the next iteration of the design patterns for mental health library. I’m stoked. It’s a free, open-source platform for anyone who’s involved in delivering mental health products and services. A place to share best practice and first-hand experience. Patterns are simply things that have been used before…